Privacy Policy
This Privacy Policy explains how Wana Travels (“Wana Travels”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal information when you use our digital travel products and services, including mobile applications, audioguides, digital travel guides, websites, and related services (collectively, the “Services”).
This Policy applies to Services such as Paris Audioguide and other current or future Wana Travels digital products, unless a particular product provides a separate privacy notice that expressly replaces or supplements this Policy.
By using the Services, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request consent separately. If you do not agree with the practices described in this Policy, please do not use the Services.
For questions, privacy requests, or account deletion requests, contact us at support@wanatravels.com .
1. Who we are
Wana Travels develops and operates digital products designed to help travelers discover destinations, attractions, culture, history, and travel experiences.
Depending on the Service, our technology infrastructure may include cloud hosting, content delivery networks, authentication providers, analytics services, payment and purchase platforms, email delivery services, and other technology providers.
For purposes of applicable data protection laws, Wana Travels is generally the controller of personal information that we determine how and why to process.
2. Information we collect
The information we process depends on which Services you use and which features you choose to use. We aim to collect only information that is reasonably necessary for the relevant purpose.
2.1 Account and authentication information
If a Service provides an account or sign-in functionality, we may process:
- Email address.
- Display name, if provided by you or by a sign-in provider.
- Authentication and provider identifiers.
- Information necessary to maintain your authenticated session.
Depending on the Service, authentication may be provided through passwordless email verification, Google Sign-In, Sign in with Apple, or other authentication methods.
2.2 Purchase and entitlement information
Some Services offer paid digital products, premium access, subscriptions, time-limited access, or other digital purchases.
Purchases made through Apple App Store or Google Play are processed by the relevant store. We may receive purchase-related information necessary to determine whether you are entitled to access a product or feature, such as product or plan type, purchase status, expiration date, and transaction or entitlement identifiers.
Where we use a purchase-management provider such as RevenueCat, that provider may process information necessary to validate and manage entitlements.
We do not receive or store your full payment card number when payment is processed by Apple, Google, or another payment provider.
2.3 Device and technical information
When you use our Services, we or our service providers may automatically process limited technical information, such as:
- IP address.
- Device type and operating system.
- Application version.
- Language and regional settings.
- Network and connection information.
- Dates and times of requests.
- Crash, diagnostic, and performance information.
- Security and abuse-prevention signals.
This information is used primarily to operate, secure, troubleshoot, and improve the Services.
2.4 Usage and analytics information
We may use analytics services, such as Google Firebase Analytics, to understand how users interact with our Services and to identify technical problems and opportunities for improvement.
Depending on the configuration of the relevant Service and analytics provider, analytics information may include events such as screens or features viewed, interactions with content, session information, application information, and device information.
Where technically applicable, analytics identifiers may be associated with an internal account identifier. We do not intentionally include your email address in ordinary analytics event payloads unless specifically necessary for a disclosed purpose.
2.5 Location information
Some Services may offer location-based features, such as showing nearby attractions or calculating distances from your current location.
When you grant location permission, the relevant Service may access your device's location for these features. We do not use location permission to continuously track your movements.
Unless a particular Service clearly states otherwise, location data is used on the device for location-based functionality and is not stored by Wana Travels as a continuous location history.
You can disable location permissions through your device settings. Location-based features may not work correctly when permission is disabled.
2.6 Content stored locally on your device
Some Services store information locally on your device to provide functionality or improve performance. Depending on the product, this may include:
- Favorites or saved attractions.
- Playback progress.
- Downloaded or cached content.
- Catalog and configuration data.
- Other preferences necessary for the Service.
Premium Services may allow you to download audio or other media for offline use. Such content may be protected or encrypted and may be associated with your entitlement.
2.7 Information you provide to us
We may collect information that you voluntarily provide when you:
- Contact customer support.
- Report a problem.
- Submit feedback.
- Participate in surveys or other optional activities.
- Communicate with us by email or through another support channel.
The information collected may include your email address and the contents of your communication.
2.8 Information from third-party sign-in providers
If you choose to sign in using a third-party provider such as Google or Apple, we receive the information that the provider makes available to us according to your choices and the provider's policies.
For example, this may include an email address, display name, and a provider-specific identifier.
3. How we use information
We may process personal information for the following purposes:
- Provide, operate, and maintain the Services.
- Create and manage user accounts.
- Authenticate users and maintain secure sessions.
- Deliver digital guides, audioguides, maps, images, audio, and other content.
- Provide offline functionality and downloaded content.
- Validate purchases and manage premium entitlements.
- Restore purchases and access rights.
- Provide customer support.
- Respond to feedback and investigate reported problems.
- Understand how our Services are used and improve them.
- Monitor performance and diagnose crashes or technical problems.
- Detect, prevent, and investigate fraud, abuse, and unauthorized access.
- Protect the security and integrity of our Services.
- Comply with legal obligations.
- Establish, exercise, or defend legal claims.
- Enforce our Terms of Use and other applicable agreements.
4. Legal bases for processing
Depending on your location and the applicable law, we rely on one or more of the following legal bases:
- Performance of a contract: when processing is necessary to provide a Service or fulfill our agreement with you.
- Consent: where you have provided consent, such as where consent is legally required for certain optional processing, analytics, communications, or device permissions.
- Legitimate interests: where necessary for purposes such as security, fraud prevention, service improvement, customer support, and protecting our legal rights, provided that these interests are not overridden by your rights.
- Legal obligations: where processing is necessary to comply with applicable laws or valid legal requests.
The applicable legal basis may vary depending on the Service, the processing activity, and your jurisdiction.
5. Cookies and similar technologies
Our websites may use cookies, local storage, SDKs, pixels, or similar technologies to provide functionality, maintain sessions, remember preferences, measure usage, improve performance, and protect the Services.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You can control cookies through your browser settings. Disabling some cookies may affect website functionality.
6. How we share information
We do not sell your personal information.
We may share or make personal information available to service providers that process information on our behalf or provide infrastructure necessary to operate the Services.
Depending on the Service, these providers may include:
- WorkOS — authentication and identity-related services.
- Cloudflare — application infrastructure, APIs, content delivery, hosting, security, and related services.
- RevenueCat — purchase and entitlement management.
- Apple — App Store distribution, Sign in with Apple, payment processing, and related services.
- Google — Google Play distribution, Google authentication, Google Maps, analytics, and related services, depending on the product.
- Firebase — application analytics and diagnostics, where enabled.
- Email service providers — delivery of authentication, transactional, and support emails.
We may also disclose information:
- When required by applicable law or a valid legal process.
- To protect the rights, safety, property, or security of users, Wana Travels, or others.
- To detect or investigate fraud, security incidents, or abuse.
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law and appropriate safeguards.
7. Third-party services
Some Services depend on third-party products and infrastructure. These providers may process information according to their own privacy policies and terms.
Examples include Apple, Google, Cloudflare, WorkOS, RevenueCat, Firebase, and email delivery providers.
Third-party services may also have their own data collection practices that are outside our control. We encourage you to review the privacy policies of the relevant provider when you interact directly with its services.
8. International data transfers
Wana Travels and our service providers may process personal information in countries other than the country where you live. Depending on the Service and provider, this may include the United States and other countries in which our technology providers operate.
Where applicable law requires safeguards for international transfers, we use legally recognized transfer mechanisms and appropriate contractual, organizational, or technical safeguards.
For users in Brazil, international transfers are carried out in accordance with the Brazilian General Data Protection Law (LGPD) and applicable regulations issued by the Brazilian National Data Protection Authority (ANPD).
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain account and purchase records, resolve disputes, enforce agreements, prevent abuse, and comply with legal, tax, and accounting obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and operational needs.
When information is no longer required, we may delete it, anonymize it, or otherwise securely dispose of it, subject to applicable legal requirements and legitimate retention needs.
Information stored locally on your device may remain there until you delete it, clear the application's data, or uninstall the relevant application. Uninstalling an application does not necessarily delete server-side account or transaction records.
10. Account deletion and data deletion
If a Service provides user accounts, you may request deletion of your account and associated personal information on our Delete Account page, or by contacting us at support@wanatravels.com .
When an account deletion request is received, we will delete or anonymize personal information associated with the account unless we are required or permitted by law to retain particular information.
Certain records, such as transaction, accounting, fraud-prevention, or legal records, may need to be retained for a limited period after account deletion.
Deleting your Wana Travels account does not necessarily cancel a subscription or purchase made through Apple, Google, or another third-party store. Store purchases must be managed through the relevant provider.
11. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the Service, these measures may include:
- HTTPS and encrypted transmission.
- Access controls and authentication mechanisms.
- Restricted access to production systems and personal information.
- Signed or authenticated content-delivery mechanisms.
- Encryption or other protection for certain offline media.
- Monitoring and security measures designed to detect abuse or unauthorized access.
No method of transmission, storage, or security control can guarantee absolute security. We therefore cannot guarantee that information will never be accessed, disclosed, altered, or destroyed by an unauthorized party.
12. Your privacy rights and choices
Depending on where you live, you may have rights concerning your personal information, including:
- To confirm whether we process your personal information.
- To access personal information we hold about you.
- To request correction of inaccurate or incomplete information.
- To request deletion of personal information in applicable circumstances.
- To request restriction, blocking, or anonymization where applicable.
- To request portability where applicable.
- To object to certain processing.
- To withdraw consent where processing is based on consent.
- To request information about certain data sharing.
- To request review of certain decisions made exclusively through automated processing where such rights apply.
These rights are subject to applicable legal limitations and requirements. For example, we may need to retain certain information to comply with legal obligations, prevent fraud, resolve disputes, or establish or defend legal claims.
To exercise a privacy right, contact: support@wanatravels.com . Please provide enough information for us to identify the relevant account or request. We may take reasonable steps to verify your identity before fulfilling certain requests.
If you are located in Brazil, you may also have rights under the LGPD and may petition the Brazilian National Data Protection Authority (ANPD) where applicable.
13. Communications
We may send transactional or service-related communications necessary to operate the Services, such as account verification messages, one-time passcodes, purchase or entitlement information, security notices, and responses to support requests.
Where we send optional marketing communications, we will provide an appropriate way to opt out where required by applicable law.
14. Children's privacy
Our Services are not directed to children under 13, or the applicable minimum age required in the relevant jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
15. Links to third-party websites and services
Our Services may contain links to websites, maps, stores, booking platforms, or other services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party services. Their own privacy policies and terms apply when you interact with them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or privacy practices.
When we make changes, we will publish the updated version at this URL and update the “Last updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
17. Contact
Wana Travels
Email:
support@wanatravels.com
Privacy Policy:
https://guides.wanatravels.com/en/privacy