Delete your account
If you have a Wana Travels account (for example in Paris Audioguide), you can request permanent deletion of that account and associated personal information.
How to request deletion
- Send an email to support@wanatravels.com with the subject line Account deletion request.
- Include the email address associated with your Wana Travels account so we can identify it.
- We will confirm receipt and process your request.
What we delete
When we complete an account deletion request, we delete or anonymize:
- Your authentication account (including login identity).
- Profile information tied to that account (such as display name and email on our systems).
- Account-linked records we hold for providing the Services, unless retention is required or permitted as described below.
What may be retained
Certain records may be retained for a limited period when required or permitted by law, including transaction, accounting, fraud-prevention, security, or legal records.
Deleting your Wana Travels account does not automatically cancel or refund a purchase or subscription made through the Apple App Store, Google Play, or another third-party store. Manage or cancel store purchases through the relevant provider.
Processing time
We aim to complete account deletion requests within 30 days of verifying your request. Complex cases or legal holds may take longer; we will tell you if that applies.
More information
For how we collect and process personal information, see our Privacy Policy.
Questions: support@wanatravels.com